Support
Last updated: July 5, 2026
Questions about a booking, a payment, or a fan dance that didn't go to plan — we're here. Email us any time and we'll get back to you within 1–2 business days.
Frequently asked questions
How does a fan dance work?
You reserve a spot in a creator's session window. When it's your turn, we connect the two of you for a live, one-on-one, 2-minute video call. Afterward you receive the watermarked, verified video of your own session.
When am I charged?
When you complete a booking. Every purchase is a single session with a named creator, at the price shown before you confirm. There are no subscriptions, credits, or bundles.
The creator couldn't make it. What now?
If a session doesn't happen, you choose a full refund or a free reschedule — see our Order Policies. Refunds go back to your original payment method.
Something went wrong during my call.
If a technical problem cut your session short, email us with the fan dance ID and we'll make it right with a redo or a refund.
How do I check a fan dance is real?
Every fan dance video is watermarked with a unique ID and QR code. Scan the QR, or enter the ID in the app under Verify a fan dance, to confirm it was recorded live on Fan Dance and is not AI-generated.
When do I get my video?
After the call ends, the recording is processed and released to your account — you'll get a notification, and it appears with your session. It's yours to replay and share.
How do I delete my account?
See Delete Account. We'll remove your account and personal data as described in our Privacy Policy.
I'm a creator. How do payouts work?
Creator earnings are paid out automatically via Stripe. Questions about onboarding, verification, or a payout: email hello@fan.dance.