Order Policies

Last updated: July 5, 2026

Every Fan Dance purchase is a single, live, one-on-one 2-minute video session with a named creator. This page explains exactly what you're buying and what happens when things change.

What you're buying

• One reserved spot in a specific creator's session window, at the per-session price shown before you confirm.
• The live call itself — your own 2 minutes, one to one, delivered in real time.
• The watermarked, verified video record of your own session, released to your account after the call.
• There are no subscriptions, bundles, credits, or other recurring charges. Payment is processed by Stripe at booking.

If the creator can't make it

If your session doesn't happen — the creator cancels, doesn't show, or the session window is called off — you choose either a full refund to your original payment method or a free reschedule to another of that creator's sessions. We'll notify you and you pick; if you do nothing within 7 days, we refund automatically.

If something breaks mid-call

If a technical failure on our side or the creator's side cuts your session short, contact support with your fan dance ID within 7 days. We'll offer a redo of the session or a full refund.

If you can't make it

• You can cancel for a full refund up to 24 hours before the session window starts.
• Inside 24 hours, spots are held for the creator, so bookings are non-refundable — but if you miss your spot for a reason outside your control, email support and we'll try to reschedule you.

Refund timing

Refunds are issued through Stripe to your original payment method and typically appear within 5–10 business days, depending on your bank.

Conduct-related outcomes

If a session is ended for a violation of our Terms (by either side), we review the session recording and decide the fair outcome — including refunds for fans or removal of creators. Filing a card chargeback while a support case is open may pause your account until it's resolved.

Questions

Email hello@fan.dance with your fan dance ID (FD-XXXXX) and we'll sort it out.